everything a bureau, booker, or event organiser needs.

Overview

The keynote that makes the case for curiosity as the most important capability for the future. It explores why most people and organisations unintentionally suppress it, and more importantly, how to build it at every level. This session introduces the full Future-Fit Curiosity Framework and gives every room practical tools to start building curiosity immediately.

Best for: all-staff events, leadership offsites, culture and engagement programs, learning and development days, and any brief where the organisation wants to build genuine curiosity as a capability.

What it covers

The session opens with the case for curiosity as the defining competitive capability of the AI era, and why most organisations are systematically (if unintentionally) suppressing it. From there it walks through the full Future-Fit Curiosity Framework: the five types of curiosity, what drives each one, and what each makes possible. Ben unpacks the barriers that quietly kill curiosity (hierarchy, cognitive bias, culture, and the pressure to always have the answer), explores Discovery Curiosity in practice, and closes with how to build curiosity at every level: individual habits, team practices, and the cultural conditions that make it stick.

What attendees take away

A new framework for understanding curiosity as an organisational capability rather than a personal trait. A shift in how they think about innovation, adaptability, and future readiness. Practical tools to start building curiosity immediately, at every level. The book, The Art of Not Knowing: Why curiosity didn't kill the cat, is offered as a companion resource to take the thinking further.

Overview

Ben's flagship futures thinking and trends keynote, drawing directly on ThinkerTank's trend intelligence. The session explores the forces reshaping business, work, and society, reading the signals that sit outside your usual line of sight, connecting dots across domains, and building the organisational muscle of asking "what if?" before everyone else does. The content is updated for every engagement to reflect your audience and what is trending right now, not what was relevant six months ago.

Best for: board and executive offsites, industry conferences, strategy days, annual events, and international gatherings where the brief is navigating change and building the capability to see what's coming next.

What it covers

How we got here: a brief overview of the key milestones that have shaped the world today, and why this moment is genuinely different. The biggest global forces reshaping the future, from technology and AI to geopolitics, generations, and the economy. The convergence story: how these forces are colliding in ways that don't show up neatly in existing data, and what that means for your organisation. Strategic Curiosity in action: how to build the organisational habit of asking "what if?" before the signals become obvious to everyone else.

What attendees take away

A clear and current picture of the forces reshaping their industry and organisation. A positive, evidence-based perspective on how to navigate disruption rather than just react to it. Practical frameworks for staying ahead rather than constantly catching up. Inspiration to lead change rather than wait for it.

Overview

The quality of your decisions is determined by the questions you ask. But most organisations are far better at answering than asking. This keynote is about why we jump to solutions too quickly, how to generate and reframe questions to get to better outcomes, and why being a problem seeker matters more than being a problem solver. It's practical, interactive, and immediately applicable.

Best for: leadership teams, strategy days, risk and governance sessions, innovation programs, and any brief where the organisation needs sharper thinking, not just more of the same.

What it covers

The answering trap: why organisations default to solutions too quickly, and the cognitive and cultural reasons that drive it. The difference between problem solving and problem seeking, and why the latter is the more valuable skill. Techniques for generating, reframing, and deepening questions to get to root cause. How to apply this approach in meetings, strategy sessions, and day-to-day decision-making.

What attendees take away

A clear understanding of why better questions lead to better outcomes, with evidence from across industries. Practical techniques for generating, reframing, and deepening questions in any situation. A framework for getting to root cause rather than treating symptoms. Immediate tools to change how they run meetings, approach problems, and engage their teams. A new standard for what a good question actually looks like.

Overview

Customer expectations are changing fast. Many organisations still build for who their customers used to be, not who they are becoming. This keynote challenges the assumptions organisations make about their customers, replaces stereotypes with evidence, and explores what's actually driving expectations, behaviour, and trust. It's about building the empathy and curiosity to understand your customers as they are now and as they're becoming, including the rise of modern fandoms and what it takes to earn genuine loyalty at depth.

Best for: customer strategy, marketing, CX, sales conferences, and brand and growth teams navigating rapid shifts in who their customer is and what they expect.

What it covers

What is driving fundamental change in how people think, choose, and interact with organisations. How different generations approach technology, trust, loyalty, and the brands they choose to support. Behavioural shifts driven by personalisation, attention, peer influence, and decision-making, including how AI is shaping choice and how brand fandoms form. From insight to action: how to build customer anticipation into strategy and daily work, and how to create the conditions that help genuine loyalty grow.

What attendees take away

A clear view of the forces reshaping customer expectations and behaviour. Practical steps to anticipate customer needs and stay ahead of change. The confidence to design for who customers are becoming, not who they were. Tools to build real connection and foster fandoms with your customers.

Overview

The future of work is being reshaped by powerful forces, from the rise of AI and generational shifts to the demand for flexibility, wellbeing, and meaning. This keynote takes the People Curiosity lens and applies it to your workforce, unpacking what's really driving employee expectations across generations, and why most organisations are still designing for the workforce they had rather than the one they need. Drawing on proprietary research, it challenges generational stereotypes, replaces them with evidence, and shows how to build a culture where people genuinely want to stay, contribute, and grow.

Best for: HR and people conferences, leadership offsites, workforce planning sessions, and culture and engagement programs where the brief is understanding people, not just managing them.

What it covers

The megatrends reshaping how, where, and why people work, tailored to the current climate. The full generational picture: Boomers, Gen X, Millennials, Gen Z, and Gen Alpha, with a deep dive into the emerging generations now entering the workforce, grounded in evidence rather than cliche. Exclusive findings from proprietary research on what workers actually value and what motivates them in the changing workplace. People Curiosity in practice: how genuine interest in understanding your people changes the culture and outcomes you get from them.

What attendees take away

A clear understanding of the forces reshaping workforce expectations, and why the old playbook isn't working. Specific insights into Gen Z and Gen Alpha as drivers of change in organisations. Strategies for building cultures where people want to stay, contribute, and grow. Practical steps to design for the workforce you're getting, not the one you had.

Overview

The most powerful solutions come from refusing to accept the obvious framing of the problem. McDonald's wanted more customers, so they built playgrounds. Thailand wanted more tourists, so they taught the world to cook Thai food. Michelin wanted to sell more tyres, so they created a restaurant guide that made people drive further. This keynote is about questioning assumptions, thinking like a behavioural scientist, and finding solutions your competitors would not ordinarily consider. It's a session for organisations that know incremental improvement isn't going to be enough.

Best for: innovation teams, strategy days, transformation programs, creative industries, entrepreneurial audiences, and any room that needs to break out of how things have always been done.

What it covers

The psychology of assumption: how deeply held beliefs about what's possible constrain what gets considered, and why smart people in good organisations default to incremental thinking. Through an interactive activity, the two systems of thinking that drive everyday decisions, and how to override the patterns that keep us stuck. Real-world case studies of organisations that found extraordinary solutions by refusing the obvious frame. How to build an environment inside your organisation where genuinely different thinking can happen.

What attendees take away

A clear case for why transformational thinking is the right response to the current environment. Tools for identifying and challenging the assumptions that limit what their organisation considers possible. Real examples of organisations that have reimagined successfully, and what they actually did differently. Practical frameworks to create the conditions for bold strategic thinking, not just incremental improvement.